Free Download:
- Software Maintenance Process Document
- Preventive Action Report
- Corrective Action Report
- Problem Resolution Report
- Customer Complaint Summary
- Customer Complaint Register
Software maintenance is generally carried out for those systems supplied by IT Vendor and starts after the warranty period.
Maintenance Process starts with a Maintenance Request, which could be either Problem Reporting or Change Request. Change Request could be either modification of the existing feature(s) or enhancement to the existing system.
This document can be used by:
- GM/DGM
- Costing Department
- Sr. Project Managers/Project Managers
- Finance Department
- Testers
- Programmers
- QA Team
- Business Analyst
- System Analyst
- Help Desk
This document can be used to understand and prepare:
- Defect Prevention Process
- Maintenance Process Flow Diagram
- Change Request Flow Diagram
