Information System (IS) Process and Sample Sheets


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  • Information System (IS) Process Document
  • Call Register
  • Asset Inventory
  • Pending call status report

This Information System (IS) process is established to ensure smooth functioning of IS Department to meet the requirement of the Project groups and other groups of the organization in maintenance of hardware and Networking.

Information System (IS) is basically a support providing group, and the activities of IS Department can be broadly divided in following categories:

  • Inspection and allotment of Hardware item
  • Maintenance of Hardware, Software and Network.
  • Help Desk
  • Library Maintenance
  • Backup
  • Handling, Packaging, Storage and Preservation
  • General Administration
This document can be used by:
  • IS Team
  • Purchase Department
  • Sr. Project Managers/Project Managers
  • IT Contractor
  • Network Administrator
  • System Support Officer
  • Server Administrator
  • Helpdesk Team
  • IT Support team
  • Hardware Engineer

This document can be used to understand and prepare:
  • IT Support Process
  • Maintenance of Hardware, Software and Network
  • Help Desk
  • Service Level Agreement

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